HOTCLUB Refund Policy

Effective Date: 5/1/2026

This Refund Policy is part of our Terms of Service. Please read it before you buy.

1. Digital Products, All Sales Final

All HOTCLUB products are digital and licensed, not sold. Because digital products are delivered instantly and can be copied, all sales are final, except for the limited replacement option in Section 3.

2. When We Do Not Give Refunds

We do not offer refunds for:

• change of mind, buyer's remorse, or not reading the product description, system requirements, or compliance rules;

• problems caused by user error, unauthorized changes, incompatible devices or environments, or conflicts with other software;

• changes caused by platform updates, API deprecations, or policy changes (for example, from Microsoft).

3. One-Time Replacement

We may consider a one-time replacement (not a refund) only if all of these are true:

• You ask within 24 hours of purchase.

• The product clearly fails to do its main functions, as described on our official store page when you bought it.

• The problem can be reproduced with standard settings and no custom changes.

• You send us detailed logs, your system details, and step-by-step instructions to reproduce the issue.

4. When a Replacement Is Not Possible

We will not issue a replacement if:

• the product was modified, reverse-engineered, or used with unauthorized third-party tools or scripts;

• the issue comes from API changes, platform updates, your network, proxy settings, or your local setup;

• you contacted Microsoft, public forums, or other third parties before using our official private support;

• you started a chargeback, payment dispute, or posted public negative feedback before your support request was resolved.

5. Chargebacks and Payment Disputes

Starting a chargeback or payment dispute is a serious breach of our Terms. It will lead to:

• automatic termination of your license;

• permanent blacklisting from HOTCLUB;

• possible collections or legal action to recover costs.

Please contact @SieKimberly first. We resolve most technical issues within 24 hours of a complete support request.

6. Support Window

After your support window ends, we may, at our sole discretion, review your issue in good faith if you provide credible evidence and cooperate. No remedy, replacement, or extension is guaranteed.

All investigations require your full cooperation, including logs, configuration details, and proof that you are authorized to use the accounts involved.

7. How to Request Support

Contact @SieKimberly through our official channels and include:

• your order details and purchase time;

• a clear description of the problem;

• logs and system information;

• steps to reproduce the issue.

8. Changes to This Policy

We may update this Policy at any time. Changes take effect when posted on our official store.